Refund policy

Return & Refund Policy

At Deeana Jewels, every piece is carefully inspected and securely packed before dispatch.

Returns and Exchanges

We do not accept returns or exchanges for change of mind, incorrect selection, or personal preference. Once an order has been placed, it cannot be returned unless the product has been damaged during transit.

Damaged in Transit
If your jewellery arrives damaged, please contact us within 24 hours of delivery.

To help us verify the damage, please provide:

* Clear photographs of the damaged jewellery.
* Clear photographs of the outer packaging and shipping label.
* An unboxing video, if available.

The damage will be reviewed by Deeana Jewels. If the damage is confirmed to have occurred during transit, we will arrange a replacement for the damaged item, subject to availability.

Replacement

Replacement is available only for products that are verified to have been damaged during transit. We do not provide cash refunds for change of mind or other reasons unrelated to transit damage.

If the same item is unavailable, we will contact you to discuss the available resolution.

Incorrect or Incomplete Address

Please check your shipping address carefully before placing your order. Deeana Jewels is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

Refunds

As our policy is replacement-only for verified transit damage, refunds are generally not provided. If a refund becomes necessary because a replacement cannot reasonably be provided, Deeana Jewels will communicate the applicable resolution to the customer.

Contact Us
For any concerns regarding a damaged delivery, please contact us within 24 hours of delivery using the contact details provided on our website.